FAQs Page

Frequently Asked Questions

###❓Who are your products designed for?

Our tools are made for children with sensory, emotional, or communication needs — including those with diagnoses like ASC, SPD, or SEMH, as well as undiagnosed kids navigating big feelings. We also think like parents. Our products are designed not just for children, but for the mums and dads supporting them — often in the quiet, unseen moments that matter most.

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###❓Is Buu safe for children with autism or sensory sensitivities?
Yes. Buu is soft, lightweight, and free of internal electronics. He is fully safety tested to UKCA and CE standards. We do not use weighted components or overstimulating textures.

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###❓What is SEL?
SEL stands for Social-Emotional Learning. It’s a framework used in schools and homes to help children recognise emotions, develop empathy, and regulate their responses. Our stories and resources are grounded in SEL principles.

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### ❓Do you offer digital downloads or printables?
Yes — we offer digital certificates, printable reminders, and fridge magnet support prompt tools. You can access them on our products pages.

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### ❓Can I buy your products for a school, nursery, or SEN setting?
Yes. We work with SENCOs, teachers, and therapists. We can invoice or quote for bulk orders. Just contact us via our [Contact page](/pages/contact) for tailored support.

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### ❓Do you ship internationally?
We currently ship within the UK. For international shipping or wholesale enquiries, please email us directly.

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### ❓Can I return a product if it’s not right for my child?
Yes. We offer a no-quibble 14-day return policy. If your item is unused and in original condition, we’ll refund you — no need to explain.

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### ❓Is Planet Buu a registered company?
Yes. We are a UK-registered limited company based in Hampshire, run by parents with lived experience of SEN parenting.